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Avalon Sales: It’s About
Our Customer Relationships
Not Just our Products

Frequently Asked Questions

Where are you located?

Click here to go to our Contact Us page

What are your hours of operation?

Monday through Friday 6:30 AM to 5:00 PM Pacific time.

How can I get a quote and/or delivery information for an item I saw on your website?

US Regional Sales
Toll Free: (888) 542-8256

International Customers
Phone: 1 (760) 536-0191 x2001
Fax: 1 (760) 536-0184
Email: intlsales@avalontest.com

Dealers and Brokers
Phone: (760) 536-0191 x2001
Fax: 1 (760) 536-0184
Email: brokersales@avalontest.com

What type of calibration will I get with my test equipment?

Every piece of pre-owned or refurbished test equipment sold or rented by Avalon Equipment Corporation includes an ISO 9001 NIST traceable calibration. ISO 17025 calibration with data can be provided at an additional charge.

What if I need calibration during the term of my rental?

Avalon Equipment Corporation realizes that keeping a piece of test equipment in use is a top priority. In the event an instrument goes out of calibration during a designated rental period Avalon will re-calibrate the unit for free.

We encourage our customers to return the insured unit to us using their selected overnight service so we can expedite the calibration process. Usually within two or three days the unit will have been sucessfully calibrated and be en route back to them, under our shipping cost.

What do I need to do if I want to keep the rental longer than the original term I agreed to?

Nothing, unless your purchasing department requires that a new or revised PO be generated before funds can be disbursed. However, please be advised that Avalon's Terms & Conditions will always take precedence and that all units on rent will be invoiced and payments will be due through the minimum term and thereafter until return of the test equipment to an Avalon inventory center, whether or not the period is covered by the customer's purchase order.

What are your sales terms and conditions?

  • Test Equipment(s) comes with a 1-year warranty and 10-day acceptance period - unless specified.
  • Test Equipment(s) comes with all standard accessories unless otherwise specified.
  • For an additional cost, ISO 9001 NIST traceable or 17025 calibration and ANSI Z540 calibration are available.
  • Prices do not include sales tax or freight charges.
  • All units are shipped FOB Vista, CA. Choice and method TBD by customer.
  • Prices are based on availability of specific unit(s) updated and subject to prior sales or rental.
  • Payment terms are pre-pay through credit card, certified funds, wire transfer, or bank letter of credit prior to shipment.
  • Terms are available up to Net 30-days at these prices, but must be approved through Avalon's Credit Department.
  • Quote is valid for 30 days from date of issue.
Where and how do I return the rental test equipment?

Rental test equipment should be returned with all the manuals and accessories that were originally shipped with the unit to:

Avalon Equipment Corporation
1205 Activity Drive
Vista CA, 92081

Do I have to pay sales tax on the rental?

In some states, this is required. For example, Avalon Equipment Corporation collects sales tax in accordance with the laws of California, Texas, Washington State, New Mexico, Colorado, Nevada, Arizona, Utah and Idaho.

What accessories will I receive when I purchase refurbished test equipment from Avalon Equipment Corp.?

We supply all available standard accessories originally supplied with the instrument new from the manufacturer. We also provide the operating manual.

Who can I talk to about an invoice I received?

Any questions can be directed to our Accounting department at (760) 536-0191 or via email at accounting@avalontest.com.

What are your payment terms?

Pre-pay via Paypal, Visa or MasterCard or wire transfer. Net 30 terms may be granted upon credit acceptance. For Net 30 terms, please fill out our credit application. For customers outside of the Unites States, our terms are wire transfer in advance unless otherwise negotiated.

Do you offer financing programs?

We have agreements with third-party leasing companies to provide lease financing to credit worthy customers. Your sales consultant can provide the names of our leasing partners, or you can use your own financial institution, if desired.

How much can I save by purchasing refurbished test equipment?

In purchasing refurbished or pre-owned test equipment, our customers generally enjoy a 20 to 95 percent savings off the original list price.

What if you do not have what I want in stock?

Avalon Equipment Corp. is an international company with many global and domestic sources for test equipment. We are in contact with hundreds of companies and brokers on a daily basis in our search for quality instrumentation. We also utilize various surplus lists from major defense and aerospace companies, which allows us to access their excess inventories as necessary. Let us know your requirements.

Do I need an RMA to return test equipment?

Not to return rental equipment.

You need an RMA if:

  1. You are returning test equipment for service.
  2. You are canceling an order for test equipment that you have already received.